Baby Sensory terms and conditions/policies

Baby Sensory’s Terms and Conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality classes for all our customers, as is our need to secure the regular employment to secure the best Class Leaders and venues available. 

We are committed to the safety of all persons who attend our lessons and to deliver the highest standard of service. 

Participating in a Baby Sensory class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Baby Sensory Ltd., your local Franchise or its employees.

Payment Methods: 

Payment is through our online booking system. 

Confirmation of place

If payment is made through any other way than card payment using the online booking system, your place will only be confirmed on full payment. An acknowledgment will be sent with payment details however booking confirmation will only be sent when payment is received. If you pay using the online booking system, you will receive an automated reply confirming your place.

Refunds

A course or event may be cancelled provided you inform the Franchisee in writing within 7 days of the course commencing. Please note there may be an administration charge of up to one-class for any changes made. 

Cancellation fee of €5.00 applies to all cancellations.

You may offer your place to a friend as a gift provided you inform your Class Leader 

Thank you for your understanding and co-operation.

Holidays and sickness policy: 

Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.

You may offer your place to a friend who also has a baby to a session you know you are unable to attend. You would need to inform your Class Leader in this instance.  

Twins discount:

Baby Sensory offers local discounts for twins if brought by one adult sitting within the teaching circle. 

A parent with twins will need to have either another adult or an arrangement with another parent, should they need to take one of the twins to the bathroom. The Class Leader can never be responsible for your child.

Supervision and withdrawal of service

All children must be supervised at all times and not left unattended. The Class Leader cannot be responsible for a child at any time. Regrettably as our classes are designed for babies from the age of birth to 13 months only, older siblings cannot attend unless specifically invited. 

Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.

Renewals:

No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. The Class Leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.

Cancellation of Classes policy:

Refunds/Cancellations of classes:

Regretfully Baby Sensory is unable to offer concessions for sickness or holidays but you are welcome to give your place to a friend if you know you will be away one week. Please contact ruth@babysensory.ie to inform us of a change in person attending including their name, baby's name, date of birth, any allergies or illnesses and a contact number. The parent must also confirm that they have read and agree to all Terms & Conditions.

Bookings are non-refundable and non-transferable. Baby Sensory is under no obligation to refund a booking in the event that you are unable to attend or wish to cancel a single session or the entire term.

If you have a prior hospital or doctors appointment and are unable to make your usual session we may be able to fit you into another class that week in an alternative venue. Please contact ruth@babysensory.ie to inquire.

Regretfully you are unable to carry missed sessions over to the new term.

If your class leader is unable to run your class because of illness etc Baby Sensory will try and substitute an alternative class leader. If this isn't possible you will be notified of cancellation by email, text or phone call. Baby Sensory will endeavor to run a 'catch up' class at the end of the term to replace your session. As we plan our classes in advance, catch up classes may not always be possible.

Please note Baby Sensory Dublin City & Northside cannot be held responsible for any loss or damage caused to your personal belongings whilst you are attending the classes. 

Classes run in terms throughout the year. You can join a class at any time if places are still available and just pay for the remainder of the term or join the waiting list for a place in the following term.

Illness

Parents are asked to keep their babies at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.

Please keep your baby at home if he/she:

•      Has a fever or has had one in the previous 24 hours

•      Has had an upset stomach or diarrhoea in the previous 48 hours

•      Has heavy nasal discharge

•      Has discharging eyes

Has symptoms of a possible communicable diseases such as:

•      Measles

•      Chicken pox

•      German measles

•      Whooping cough

•      Impetigo

•      Scarlett fever

•      Hand, foot and mouth disease

•      Norovirus

We cannot offer a refund for a lesson missed due to illness you may offer your place to a friend, who also has a baby under 13 months, to the session. You would need to inform your Class Leader in this instance.  

Commitment to Equal Opportunities:

Baby Sensory has a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability. 

Data Protection

The information on this form contains personal data.

Baby Sensory and Toddler Sense will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party unless you have opted in during the booking process. 

Videos, photographs and confidentiality

We love you taking pictures or videos of your children during the course provided it doesn’t interfere with the class. In addition please always be sensitive of taking pictures of others without their permission.  If you are asked to stop, please do respect the rights of others.

In addition if the Class Leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop.

Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.

Protection of property

Please note that your property left in prams or bags is your responsibility and Baby Sensory cannot take any responsibility for the safeguarding of these items.

Health & Safety and Hygiene Policies:

Baby Sensory follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.

Baby Sensory asks all parents and carers to remove their shoes while in class in order to reduce the chance of transmission of microorganisms. Socks must be worn. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips.

Baby Sensory is a Gold Accredited member of the Children’s Activities Association and meets their standards in all operational aspects.

Changes to Terms and Conditions

Baby Sensory from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Baby Sensory to treat this agreement with you as being updated with the changes.